mM
mmamphafudi M

1 reviews | Active since Oct 2016

20 Apr 2018, 10:35

BUNCH OF ******

I am so angry and disgusted by this bank nothing good comes out "HOW CAN WE HELP YOU" , instead is how can you help US not lose you and we love chowing your money. Two weeks I was about to pay and close my credit card because of the high interest rate and monthly installments. I was given a serious run around before I was put through to their retention department aka ******** department. I spoke to Chesney Jacob who persuaded me not to close the account but rather pay an amount that will take my installment down and pay at least a minimum of below R2000.00. Now when I check I still have to pay over R5000.00 for R30 000.00 credit card this absurd. I want FNB to own up to their promise and stop being a bully.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2018, 11:34
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***