sK
sam K

1 reviews | Active since Jan 2015

06 Jul 2017, 13:24

Bunch of clueless idiots

<p>I what they call a premier customer. I am a foreign national working in SA and as the norm this is what i go through.</p> <p>I am in the process of purchasing a property through another bank and part of the requirement is to sign a delcaration that I hold no assets abroad.</p> <p>So I call the team of premier bankers and speak to Danie, guy is so clueless so he does what most FNB employees would do, trnafers me to a line that goes dead instantly.</p> <p>I give up and go to rleiable Mr google, and i am led to an actual FNB page which actually describes what i have to do. here is the link https://www.fnb.co.za/foreign/foreign-national.html. I call the number ********** to try and speak to someone who will direct me on what to do but end up speaking to 5 idiots who can neither point me to the right direction nor help with such a simple issue. 20 minutes on the call and all i get is run arounds..</p> <p>To say I am disappointed is the list, I am just waiting for my PR to come out and I will be moving banks in a heart beat and believe me when i say i have a loud mouth and no once close to me will be banking with FNB in the near future. Hiring people who cannot fulfill such a simple function baffles me.</p> <p> </p> <p>End of rant..you guys suck. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2017, 14:01
Official

Good Day,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)