Bullying response from FNB employee

I have a problem with the response that I get from one of FNB employees who was handling my complaint. I logged a complaint twice (ref ********** and ********** NF) the same person by the name of Forget a Davids is responding with the same email that is not coming with solutions and assistance instead she is bullying me with her responses even though I've laid it bare and informed you about the challenges that I have. I find this insulting and inhumane. I wish I never used your services.