Bulls of FNB

I made a phone call to FNB waiting for assistant close to 30 minutes after being transferred numerous times I finally got Chantel who confirmed my name, surname and id correctly, I couldn't remember my address cz of moving, she asked me to go to the branch I went there, I spoke to Gebasto Mokgalaka who was so rude to me she told me I need to wait for the lady I spoke to on the phone Chantele she is on tea break, after that suddenly Chantel is back from tea break....I wasted my airtime , my time coming to the branch which my second phone call was done ....I couldn't be angry ...I hate the service of waiting and get rude person who with I don't care attitude. ...Thanks to Ntombikayise at Ulundi branch for helping me ..