Bulling of black clients by FNB

On 12 December 2025, i submited an instruction to my banker (Mr Kagiso Ntuli) that I have moved my banking activities to Nedbank. In the email, i further asked him to update all my banking details to all my FNB-related accounts so that they can debit their due amounts. This simple instruction was not followed; as a result, my account has debit order penalty fees amounting to 4000.

I have spoken to 3 FNb consultants from their collection department and asked them to correct this error so that I can understand what the correct amount to pay FNB to close my account is. While this has not happened, I am threatened with legal action and negative credit listing while FNb is ignoring its own fault.