Bul**** by my bank

I am so dissapointed and unhappy with FNB, I have been a client since my student days and moved up as I moved up in my career. However I have not been happy with their services. Their high bank charges, which I complained about but their online consultant just blue ticked me when I asked is there anything they can do to help me pay less charges. As a long standing client you would think they would assist me with that, but I guess if I was a Private Wealth or Black card client I would be respected and assisted more. Another straw was them just deducting monies off my account, as soon as money comes in, their loan debit order would collect? The debit order normally deducts month end, so I am not happy. I feel very bul**** and owned and thats not how a bank should make you feel. Then when I contact them and advise them of the error, they said I need to log a dispute, which has a fee. I was looking to grow with this bank but I cannot deal. I want to leave this bank. I'm sorry.