Bul**** by FNB

On Christmas Eve 2018 I had to get a new card PIN. I was greeted by a surly employee who, after explaining what I’d like to accomplish, simply walked away without saying a word. A second much happier employee asked me how she could help and duly completed half her task. The other half she was unable to finalise and asked the first employee I saw to assist. To my surprise this employee asked how she could help and I then retold my request, the second time to her and the third repeat since I walked in. I did struggle to curb my unhappiness at repeating the story twice within 5 minutes at a very quiet branch with less than three customers.

She then walked away from her workstation and didn’t solve my simple issue. I was then emailed a “termination of contract” letter, in my personal name, and given one month to settle all debt, change debit orders and clear my account.

When I queried this I was asked to meet the area managers and informed that there were ****** allegations made against me hence the termination.

Without hearing my side of the alleged incident nor hearing a recording of what transpired, FNB have terminated my contract, caused undue stress and forced me to bank elsewhere simply because a FNB employee made baseless allegations.

I strongly urge consumers to be very wary of baseless allegations