KS
Karabo S

1 reviews | Active since Jan 2013

05 Aug 2016, 11:37

Bull **** service frm FNB and Itumeleng

<p>I was there to withdraw money during my lunch so I can get me some lunch and other things. I punched my pin in and the ATM made a sound like the money is coming out for a while, then no money came out. I even got the SMS that funds are out of my account bt after a few minutes my card came out and no funds were out. now I at campus sqaure no lunch money what so ever and Im starving. I go inside the branch and they make me fill in a stupid form, even when I tried to explain to Itumeleng that I need the money now, all she could say is " If the money is found it will be credited into your account after 2 working days" bare in mind I dont have lunch money or petrol money. and today its friday so meaning will be getting the funds only Tuesday coz its a holiday. What ****ery is this though</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2016, 06:52
Official

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

For your convenience, please note our dedicated complaint channels: 087 ********** / **********

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Your reference for the above complaint is 986401.

Kind regards

Complaints Resolution

Celeste Francis

Email address: **********

Tel number: ********** (option one)