1 reviews | Active since Feb 2017
Bull FNB
I was offered COVID Relief funds in FNB which I duly accepted with the agreement that FNB will extend the home loan bond repayment by 3 months. However, they opted to increase the monthly installment which i did not have a problem with. But Nedbank contacted me last week that I have a personal loan that needs me to authorize a debit check for R 200 personal loan from FNB. I was shocked because the Covid Relief funds amount has been included on the home loan account number *** and Oneaccount number *** has been closed bu and now they have reffered to their legal services without my knowledge. I want FNB to cease with collection since the amount has been included on the home loan and Oneaccount has been closed. Oneaccount was one of the FNB **** accounts .
"Good day Mr. Ndinannyi Netshivhungululu,
Thank you for your email.
Kindly find below response to your complaint following your request over the phone to have response in writing:
We have received your complaint on the 27th March 2023 regarding the payment arrangement you entered with the Bank during the 2020 pandemic.
On the 14th May 2020 you entered in to an agreement with the Bank for a Covid Cash Relief and you were approved for R15,024.98.
The amount was to pay your Home Loan account at an instalment of R4,808.31 which was to start on the 5th June 2020 - July 2020.
The amount of R15,024.98 was paid into the one account *** which the Home Loans instalment was to be debited from that account.
When the R15,024.98 was approved a Covid Cash Relief loan *** was created which the R310.14 was to be debited from for 60 months.
The one account was closed off after the payment arrangement ended which you were to pay the loan back as per the attached agreement.
We have attached the copy of the payment distribution and contract for ease of reference.
Should you require any further information please do not hesitate to contact us again.
Tshepo Molotsane
Kind Regards,
This is not true, Covid Relief loan account number ***568 debit order was suppose to deduct from One account numbre *** which is now closed.
Isaac
"Good day Mr. Ndinannyi Netshivhungululu,
Thank you for your email.
Kindly find below response to your complaint following your request over the phone to have response in writing:
We have received your complaint on the 27th March 2023 regarding the payment arrangement you entered with the Bank during the 2020 pandemic.
On the 14th May 2020 you entered in to an agreement with the Bank for a Covid Cash Relief and you were approved for R15,024.98.
The amount was to pay your Home Loan account at an instalment of R4,808.31 which was to start on the 5th June 2020 - July 2020.
The amount of R15,024.98 was paid into the one account *** which the Home Loans instalment was to be debited from that account.
When the R15,024.98 was approved a Covid Cash Relief loan *** was created which the R310.14 was to be debited from for 60 months.
The one account was closed off after the payment arrangement ended which you were to pay the loan back as per the attached agreement.
We have attached the copy of the payment distribution and contract for ease of reference.
Should you require any further information please do not hesitate to contact us again.
Tshepo Molotsane
Kind Regards,
This is not true, Covid Relief loan account number ***568 debit order was suppose to deduct from One account numbre *** which is now closed.
Isaac