BULL****, BULL****

The rating should be actually negative 1000.

FNB customer services agent gave me a call on 09 July 2019, Tuesday afternoon. The lady offered me a fusion option for my gold cheque account, with either overdraft or credit card or both for an amount of R109 per month. After I’ve agreed to take the option for only credit card and waiting for 10 min or so on the line holding, the lady come back to me to say NO WE CAN’T NO LONGER GIVE YOU WHAT I’VE BEEN SELLING/ADVERTISED TO YOU. I told her that I want what was promised to me nje. The lady handed me to her supervisor to ‘’explain’’ to me as if I’m the one that needs explaining. The guy basically told me that I’m the one who is *****ed and there is nothing that he or his managers can do. What ****ed me off is that the so called supervisor promised to call me the next day and see what we can work out but he didn’t. Instead I was called by another agent offering me the same ****. I then explained to the story to the guy and he promised that he would a note and the people who called me on the 9th July 2019 will call me again. GEUSS WHAT THEY DIDN’T and today I was called by a different person, I told her they better give me what they promised me or am moving my accounts end of this month. Why are *********** people hired to sell products which are not even offered by FNB I don’t know? I’m sick and tired of being treated like am crazy or something. FNB DOESN’T CARE ABOUT THEIR CUSTOMER. I’M MOVING MY ACCOUNTS AND WILL INFLUENCE PEOPLE I KNOW TO MOVE BANKS AS WELL IF THIS IS HOW YOU TREAT YOUR CUSTOMERS DO THINGS.