1 reviews | Active since Oct 2015
Building Package
<p>FNB BUILDING PROCESS<br />FNB(FIRST NATIONAL BANK) “How can we help you”<br /> <br />We currently building a house me and my wife we never thought it will be this difficult, considering the planning that went in to the decision.<br />To cut the story short here is the summarized vision<br />We bought a land valued at R1,4M and the bank gave us R300-000<br />We are building a house that we will cost us R2,79 M, we secured R1,68M(R1,11 M shortfall) from the Bank.<br />We manage to spend R1,5M towards the house , based on the Bank we spent R1,195 M(The Bank is 10% behind on the building progress they pay more at end of the project).<br />So the total customer cost is R2,7 M, current property value is over R3M.<br /> <br />Now after we reached the shortfall, the bank request us to spend extra 10% (R279-000) to access the Bond of R1,68M<br />The condition is there in the contract we signed, but now that is being app**** it lack logic(it Just add more strain to the customers).<br /> <br /> <br />We want to request Four claim form the Bank(our secured Bond), we believe that with that value toward the property the bank have no risk.<br />From the Bond we need these Four claim, we can sign a contract if need be.<br />First claim R580-000<br />Our obligation<br /> <br />Plaster<br />Aluminum windows(Windows and Glazing)<br />Ceiling<br />Paint<br /> <br />Second Claim R550-000<br />Our obligation<br /> <br />Tiles(Flooring, Wall tiling and Pelmets and skirting)<br />Kitchen<br />Cupboards<br />ELECTRICAL work(50% done)<br /> <br />Third Claim R350-000<br />Our obligation<br /> <br />PLUMBING(50% done)<br />Paving<br />Fencing/walling<br /> <br />FINAL PAYMENT R200-000<br />When the bank is happy with the house(Bank Clearance certificate)<br /> <br />We thought after our spending so much the bank we will logical structure the payment better , but the is not considering our spending(R1,5 M house and R1,1 M land) before their payout.<br />The amount we are requesting is only 21 % (R580-000) from our spending(R2,7M), we just want to finish the house around April next year.<br />For the Bank requesting us to spend more it might delayed the building by more months and they will pay the money we don’t need at end of the project<br /> <br />FNB(FIRST NATIONAL BANK) “How can we help you”<br />Some process must be re-looked because they are not helping your customer, but make it even difficult to reach their dreams.<br />We appealing to the Bank to leave by their slogan and Help US finish this house on time.<br /> <br /> </p>
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Complaints Resolution
Melinda Duvenhage
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Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
