Building Insurance Claim

I am writing today to complain of the poor service I received from FNB Insurance since 2 March 2022 to date. I lodged a building claim on the 27th Feb 2022. I had not received any feedback or claim number and had to call in to get inoformation. after numerous calls and delays on 9 March 2022 Shaldon informed me that the claim was approved and i could choose either for one of tehior service providers to assist woth repairs or could be paid cash and contract my own service provider. I then informed Shaldon that I would firts consult with my wife as to which option would be faster and requested him to give me a call back the next day. A week went past and i did no hear anything from Shaldon (FNB). On the 15 March 2022 i emailed Shaldon as I did not get any feedback and informed hom that i opted to get cash instead of their service provider as it would be time consuming as they had other work already booked. Shaldon insisted that he could instruct their service provider to assist with the repairs. I informed him that that would take too long and also asked as to why he had initially given me the option for cash payout. As i was unhappy with the information i got form Shaldon i opted to email the COO whom in turn responded to my email and explained the reasons for not approving teh cash payment. The (COO) Mr Eddie Lessing then promised me that work would expedited. Only today after numerous calls has my surveilance cameras been replaced.My roof has still not been repaired. I received a call today stating that they are able to assist me on the 30th March 2022. Mr Lessing has been included in all my communication however he has blatnatly showed no interest in the matter and how it is inconveniencing me and my family.

For the past few weeks I have received nothing but a lack of trust and incompetence from FNB Insurance This whole issue has been a huge disservice to myself as a client