BUGs in the banking system

Just send a complaint to FNB via facebook. Firstly, the reason I used facebook: the FNB feedback via their website is useless. Why do they ask all these questions when they only need to ask if I'm an existing customer or not, which they can verify from SA ID number or cell number. Secondly, I used the application for a loan option. It send me on a wild goose trip, which is what I reported, The clearly unintelligent (or maybe uninterrested?) person messages me back with a link to the same option I had tried. I see there are so many complaint on HelloPeter about FNB that I think it has become fruitless to complain. FNB has changed their business from banking to an IT industry with optional banking. And boy, is the quality control on these IT youngsters bad !!! In their defense...the system has become so large and complicated it is indeed impossible to attend to all details