buck up RMB

A9 January 2026 Unfortunate service from RMB I am a 70-year-old client of RMB (initially FNB) since about 1996. I don’t hold myself as a client of particular priority or substance, however my expectation is to receive service from RMB synonymous with service credo. As a resident of George I visited Sandton 29 January for a visit with the Fiduciary team (namely Kalai and Tamara) to update my Will. I made arrangements on 22 January for an appointment notwithstanding I had to chivvy the team up for confirmation to meet 29 January. This is an important meeting as my life circumstances have changed and updating my will is imperative for heirs. I attended office on due time. I signed in with the normal procedure at RMB Sandton offices. After 10 mins I followed up with reception ladies where my host is? They assured me they are on their way and would chase up with a one Zinhle. After 30 minutes I informed the reception, I need to leave as I have another appointment at 11h00 and a flight later the same afternoon. I asked for the names of the mangers so I could escalate this poor service – obviously, they hid behind the common reason in our country POPIA act – which allows poor service to escape accountability. I subsequently received a call some 10 minutes after abandoning the meeting from my intended host that there had been a confusion as another client with the name Kevin had come-in and my host had attended to him in my stead – I know reason for this because the receptionist use first names and not surnames for instruction (what is the use of the sophisticated check-in process!) – so I got inconvenienced because of admin bungle . I get irritated because im not a client of substance I get treated so poorly. Buck up RMB