Browser verification is a no-go

It has become impossible to verify a browser on a new device. I have been using the same browser on the same (new) laptop for over a month now, but my access to online banking remais restricted. Getting help from FNB's secure chat or call centre is another impossibility, as I keep getting told to just wait for automatic verification to take place. How much longer am I supposed to wait? Another month? A year?? The dwindling support for online banking may be FNB's way of forcing its clients to only use the app. The app, however, is far from ideal when making large payments or handling several invoices at once, as there is obviously a far greater margin for error when transacting on a tiny screen. Why any bank would force their clients to increase their exposure to risk during transactions is utterly beyond me. Talk about an own goal, FNB! Just wow.