1 reviews | Active since Nov 2016
Brooks and Luyt
<p>Good afternoon. My wifes FNB credit card has been handed over towards Brook and Luyt. We have a fixed arrangement in place to which we stick every month. We receive 4 - 5 phone calls from brooks and luyt everyday - problem is, the phone ring ONCE and then they drop the call. We cannot contribute towards theur collections fees, especially if we stick to agreement - there is NO reason for them to call us everyday several times. We are not ignoring theur calls, in fact i called them back today to ask why theyr are phoning us several times for nothing and they could not explain why and when I confronted them they offered a discount. We want to close this matter FNB, provide is with a ONCE OFF settlement offer that we cannot refuse and we will pay this over on the 25th of April 2017 and close this matter.</p>
Good day Mr. lombardCP
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. lombardCP
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
