Bronkhorstspruit branch closed for renevations but sjjjjjuuuut it is a secret

I am struggling for 3 weeks to obtain my credit card from fnb. I received 2 x emails and received 2 calls that the card will be delivered at the Bronkhorstspuit branch today 04/05/2018 and that the card is ready for collection. It is important to collect the card since fnb froze my account and all the funds to the card expiring (a secret that they did not share with me, the customer) I took half a day's leave to be in time to collect the card - and guess what? The doors of the branch is locked due to renovations. The cards were all transferred somewhere ?? the credit card division could after 1 hour of searching not allocate where the card is..... the Bronkhorstspuit branch did not care to inform the credit card division, the customers, premier banking or any known department of their lockdown. It is not important if the customers cannot obtain their cards or funds. Even Mrs Google does not know anything about the closing.