1 reviews | Active since Oct 2014
Broken website. Broken app. Broken everything.
I've been trying to apply for a credit card through the app and online. At first I had to cancel because I need to collect the card and there was no option for that. When I app**** again a few weeks later I get to the scoring section and then get denied. This has happened a few times on both the app and website. I am yet to receive a call from a representative as claimed on the denial page.
When I spoke to a consultant on the app they claimed I didn't apply at all. She was actually very unhelpful and rude.
Good day Rian,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rian,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)