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Rob B

1 reviews | Active since Mar 2009

19 Feb 2024, 14:14

Broken, useless lying fnb

I've just returned from Sunward Park fnb branch, yesterday I couldn't buy fuel because my fnb cc was blocked, and I was 100km from home. This due to my having to provide them with tax clearance data, they just told me. I received no notification of this request, no email or sms (I will not have their banking app on my phone), just a BLOCK! A few keystrokes later by Mookho, and no presentation of any tax documents as I had nothing to present not knowing this was the reason, my card account is unblocked. ****ING USELESS SALARY-DRAWERS RUNNING A BROKEN, DEFECTIVE SYSTEM 💩💩💩 Then they sit there laughing, thinking a customers inconvenience is funny. Branch manager Katiso and arbitrary salary drawer Andrew promised to investigate and get back to me, but hey this is the mighty but useless fnb. What can they do to make amends? They need to be shut down and their banking licence revoked.

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Replies (2)
RB
Rob B's update19 Feb 2024, 14:16
Reviewer Update
My goodness, I've just seen lots of other reviews about this uselless bank, using much the same wording/language as I have...."USELESS"
RB
Rob B's update19 Feb 2024, 17:33
Reviewer Update
I've had a number of emails & sms' from this bank since 2pm, and a phone call. Phone call was a complete waste of my time as they seem to be trained to think a generic, mealie-mouthed apology is sufficient. One useful bit of information derived from the call was that it was confirmed that fnb did indeed send notification that they needed me to verify my tax compliance, notification sent to me on their smartphone app despite my NOT USING THE SMARTPHONE APP. I have never used the app, and so have never transacted on it, and still the mighty JSE listed entity that supposedly safeguards our money DOESN'T KNOW THAT I DON'T USE THE SMARTPHONE APP!!!! Despite my being a customer of 13 years they still don't know me and my usage patterns.