Broken Telephone
<p>over the course of this week i received 4 missed calls from the FNB contact centre. I return the call, and wait forerver for a consultant to pick up the phone. A few minutes ago i phoned the call centre, a consultant picks up and i mention that they have been trying to call me and now im once again returning their call. The consultant hangs up the phone. i didnt even have a chance to explain.</p> <p> </p> <p>So i ask the following:</p> <p>Can a consultant please call me back and advise what they need from me?</p> <p>or i will simply ignore the FNB calls from now on.</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is *** .
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Credit card complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is *** .
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)