Broken promises, Zero service provided and messing with people's savings

I laid a complaint a month ago as my private banker was ignoring all my emails and I could not get through to him. After more than a week he emailed and arranged a phone call meeting. He was more than 30minutes late for that but apologised and said that it won't happen again. I then asked him to do 2 very important things for me and I was assured that he would get both sorted out which included transferring all my savings to another account that would give me better interest. The 32 day notice period ended yesterday but I didn't get any notifications or follow up on it so i sent an email and only then did I have an email saying that the transaction will be done after ANOTHER 32 days. No reply from the banker about what was going on, what the delay was nor an apology. so i sent ANOTHER email asking what is happening to which he told me that he would call me today at 10 AM South African time. It is now well past 11AM and I have not received any emails or phone calls from my private banker. THERE IS ABSOLUTELY NO SERVICE OR FOLLOW UP IN PRIVATE BANKING. I could have done the transfer myself online but he said that he will do it and even assured me that everything will be done. This is the worst experience. You are dealing with people's finances and entire life savings. CAN YOU PLEASE DO YOUR JOB. I am overseas and can't even visit the branches