Broken Promises, Changing commitments, Talking smack.

Here we go again!

FNB Prompts me to take home loan Promising Half of my first repayment back in Ebucks, excited me goes along and trusts their promise. Awesome right!?

After my home loan is activated, I'm told the Ebucks are going to be paid to me after the first loan repayment.

After the first repayment I'm told the Ebucks are going to be paid to me after the 8th of the month.

After the 8th of the month I'm told the Ebucks are going to be paid to me after the second loan repayment!

Each time I have to call in, each time I need to follow up, each time I need to have to make 15minute phone calls to find resolution.

I call in again and am told by a manager the issue voiced will be addressed from Friday by Monday. After Monday here I am complaining online again because that's the only time you as a client matter and are taken seriously- When you are voicing your opinions and criticizing them on public forums.

HOW COME YOU GUYS KEEP CHANGING THE RULES TO SUIT YOURSELVES?

WHY IS IT THAT THIS BANK GETS TO AVOID DOING WHAT YOU HAVE COMMITTED TO IRRESPECTIVE OF THE FACT THAT I AS A CLIENT AM ALWAYS EXPECTED TO MEET MY OBLIGATIONS?

FNB your service as a personal bank is really really terrible. Creating unrealistic expectations, not fulfilling them and yet we as the consumers are punished regularly with administration fee's and extra costs in the event of something going wrong or debit orders being missed yet our beloved bank doesn't stand up to it's own scrutiny.

I earn R400k + a year, I haven't upgraded my account or opened a Credit account because of the way they've treated me at the bottom of the food chain. I can't imagine it will be much better just because you're paying more.

Flip man, I'm so disappointed by FNB and the way they do things.