Broken Promises

I have the covid relief extension, with separate credit agreement on my banking app. 21st July it was approved, 30 June it was placed on my app and paid out. My FNB bond and FNB loan was debited from my account end of the month. Numerous calls to FNB since last week Monday, and all I am told, it will be refunded. I have zero money in my account, nothing, I cant buy food. Now I must go through another weekend without my refund. I was sent an sms and a number for the covid department, but the number does not work. ***does not work. my reference number is ***Q A consultant never contacted me. Can this please receive your most urgent attention. My kids need food. Thanks