Broken promises
If you are considering opening an offs**** account with fnb then be careful.Do not plan your financial life around this company.I app**** for mine 14/3.25 days later(working days) still no bank account They even sent an automated reply to my wife who was ******ed February 2017. I was promised by fnbci that the account would be open Wednesday afternoon at the earliest and Thursday morning at the lastest.(18/19 April 2018).Can one wonder why the financial sector has such a reputation for trust with the general public.
Good day Robert,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Robert,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)