Broken promises..
Here I go again. I can't deal with this kind of service. Thank you to the lady that called me yesterday. Laurielie...She promised that it would be escalated. I still have not received my money. Now my cheque account has gone over limit and I was charged 110. I want this reversed because fnb personal loans was not suppose to debit my account in the first place so I was 2 000 out of pocket. I want this reversed now and I want my.money today !!!! Please sort this out and I want my March card fee to be reversed as well for all this horrible service I received. I will be closing my accounts with you guys as soon as possible.
Very very unhappy. ********** 038081
Hello tracy-lee-such ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello tracy-lee-such ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***