1 reviews | Active since Sept 2016
Broken promise by FNB, I'm still waiting to be contacted
FNB promised to come back to me, I'm still awaiting a response to my case. These people do not take seriously their clients??
This is a message I got from FNB and till today, I'm still waiting.
Good day Hlengiwe Xolile Mbambo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ********** NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
********** (option one)
Good day Hlengiwe Xolile Mbambo,
Thank you for your posting.
I have reviewed your complaint and noted that an email was forward to you on the 11/05/2018 at 14:02pm from your banker advising you that the matter has been referred to FNB Debt Review department.
Your comments has been referred to FNB Private Clients who will provide you with an update.
I do apologise for the the delay and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Hlengiwe Xolile Mbambo,
Thank you for your posting.
I have reviewed your complaint and noted that an email was forward to you on the 11/05/2018 at 14:02pm from your banker advising you that the matter has been referred to FNB Debt Review department.
Your comments has been referred to FNB Private Clients who will provide you with an update.
I do apologise for the the delay and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)