TK
Tersia K
1 reviews | Active since Sept 2015
02 Dec 2015, 12:24
Broken Promise
My Savings account was debited whereby FNB took all of my money not even leaving me with money to pay my bond or to buy food for my children. They went into my husbands account to view his transactions without his consent. I was told on Monday & Tuesday that the reversal takes 12 - 24hrs and today when I called again I was told a whole new story. My husband and I are seperated so how on earth am I supposed to live until ny next pay date which is the 31 Dec. I will close my account and go to a different bank
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
02 Dec 2015, 12:50Hello TersiaKat,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825651 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825651 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Dec 2015, 12:50
Official
Hello TersiaKat,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825651 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825651 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)