Broken laptop

Ridiculous service.<br> <br> I bought a laptop through FNB for my boyfriend for his birthday on the 27th Feb I bought it. When he opened it we discovered that the laptop's back space doesn't work. And in the recycle folder there was a deleted movie from 2014. We contacted them and they came to pick it up. After a very long wait they have finally send a bran new laptop today. 26 March. Almost a month later from the first one. Just for us to open it now and find that there is only a blank screen and no operating system windows 8 is loaded on there. There is not even stickers at the bottom of the laptop to say that there is windows 8 on the computer.<br> When phoning they told us that someone will be in contact to pick up the laptop. Do we need to wait now another month? <br> Is this the service we are receiving and do we need to accept it. I am way behond mad at the moment. This is totally unacceptable.<br>