Broken KYC Processes and Over-Eager Account Freeze - STAY AWAY

Second time in 2 months - this is pathetic. My business account has been frozen for KYC issues, while: 1.) The process you provided for updating the KYC is broken and does not allow me to update the KYC. 2.) Up highlighted this to my banker and they sent me a manual form to complete instead. 3.) I completed and returned this form in less than 1 hour. 4.) I received no feedback. 5.) FNB proceeded to freeze a couple of days later.