Broken Headphones

I purchased headphones on the eBucks website which started malfunctioning shortly after receiving them. I contacted eBucks on 14 April and have had to follow-up several times. After about a month and several emails, the headphones were collected. a day or two later, I got a call from eBucks and the person on the line was not aware of the collection. I gave him the details of the waybill and he said he would let me know what is happening. It has been about a week and I have still had no further correspondence from eBucks. <br> <br> I am trying to be patient, but I really feel that 5 weeks with no resolution in site is unacceptable.