Broken foreign imcoming payments system

For years now, I have been receiving foreign currency payments into my FNB account, and I usually get an email to say that it is available in my account. (Usually from Booking.com). A couple of months ago, for some strange reason, this changed. I now need assistance, each time, to clear these funds. I can't even do it myself. It is 2026, FNB - we have technology to make things simple. Are you trying to create work for people?