Broken device - Jawbone UP3

<p>Device was returned via courier on 6/12/16. I sent several emails asking to see if they received the device & asking on the progress. Eventually, they let me know that a credit note was issued on 15/12/16. There was no more correspondence. I've had to call them to find out what was happening (getting disconnected every time & having to recall over and over) (Call ***).</p> <p> </p> <p>I then spoke a lady named Demi (call ref 96096) on 4 Jan 2017. She said the money will appear in my account within 5 working days. I then called again on Monday 14 January 2017 and Spoke to a guy named Siya, he said Kabelo will call me on Monday 17 Jan - which never happened. I'm STILL waiting for the credit of the device. </p> <p> </p> <p>Why is it SO difficult for them to let me know what is happening? I used to have so much faith in FNB, but they've clearly lost their touch.</p>