SD
Steven D

1 reviews | Active since Nov 2009

02 Apr 2022, 13:03

Broken Bank.

Broken bank that tries too hard to push a very annoying Mobile App. It feels like their strategy to customer service is to frustrate you into leaving the bank.

My main complaint is that they decided to reinvest that was meant to close and payout, which is making some financing tricky.. The compounding issue is I'm unable to communicate thought he site and have to use a useless app that just doesn't work..

Really tempted to leave and look for a bank that treats is customers with respect rather than a means to make money

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Replies (1)
SD
Steven D's update04 Apr 2022, 15:48
Reviewer Update
FNB Contacted me and resolved the issue, It was initially a bit frustrating trying to work though their support system, but once they connected me with the right person was a painless experience.

I'm once again a Happy FNB Customer.