1 reviews | Active since Jun 2017
Broken arrangement
<p>The last year had been hard. I did not have any income and still tried to honour my payments towards my loan account at FNB. The last arrangement was made with FNB just before the end of May and they agreed to a payment of R500. As soon as money arrived in my account the band deducted almost R4000. I immediately contacted FNB via email and received a response saying they would respond within one working day it has been 5 workings days and still no feedback. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)