MN
Mircea N
1 reviews | Active since Mar 2019
16 Feb 2022, 10:11
Broken application system
Tried to follow up on an application I've started 6 days ago. Upon finalizing the application I have received a confirmation email with a reference number and a number to call - ***.
Up until this stage, no one contacted me with regards to my application. Tried to follow up but I just kept being asked my ID number and details every time I'm being transferred to a different department (although I've entered already the ID number in the prompt and authorized the call from my banking app).
At my last call, the operator just hang up the phone.
Reference number bqqttt6ilv - is this good for anything?
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Feb 2022, 18:04Good day Mr. Mircea Nicolae
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,
FNB (First National Bank)'s reply16 Feb 2022, 18:04
Official
Good day Mr. Mircea Nicolae
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
Hello Peter Complaints Team
Email address: ***
Best regards,