Brocken app

Imagine being abroad, but your card gets blocked due to a suspicious transaction.

No problem right, just review the transaction and see if this was a scheduled monthly transaction that was falsely flagged or something else and then handle it from there.

Only one problem. The FNB app is an absolute JOKE! You click on "View details" only to be provided with a message that says "Request cannot be processed".

Classic FNB behaviour at this point. So now you're abroad with a blocked card, no idea why it happened and no idea what to do accordingly.

The best part is the chat can't support you either and you need to either email or call the ***** department. Leaving you high and dry until they reply or with a massive phone bill ... you choose.

I can't believe how poor their service has become.