Bringing down my Balance _A|_ NOT CONSIDERED AS A PAY

FNB - They are rally pushing my buttons to the extent that I am on the brink of exploding.<br> It is the 3rd time that I sit with exactly the same situation. Every year in January since 2013.<br> I am one of the FEW that pay MORE than the minimum amount expected from the bank's side. <br> The 1st time (2013) they had the audacity to send me a red notification all over my statement, I STILL OWE THEM A PAYMENT as I did not made any. The 2nd year I just ignore it, as I knew I DID PAY, AND MY PAYMENT WERE EVEN MORE THAN THE MINIMUN AMOUNT, ONCE AGAIN!!!!<br> So!!! EXCUSE ME!!! Just because I paid MORE THAN THE MINIMUM, AND even BEFORE them adding their interest, it is seen as BRINGING DOWN MY BALANCE, and NOT a payment!!! What the hell is THIS !?!?! <br> This time they soft lock my account for the damn same reason!!! If THIS is the way that they treat loyal AND reliable clients I have no other choice as to move my account to a Bank who WILL appreciate me. <br> I AM PAYING!!!! AND MORE THAN I SHOULD!!! I AM SORRY THAT THE WAY IN WHICH I DO MY PAYMENT DOES NOT SUIT YOUR INSTITUTION.<br> <br> <br>