BRING BACK MY MONEY

I had a credit card repayment with them and I made a payment twice to try and quicken the repayment of the credit card. Later I then realised that the amount was not reflecting on the statement. When I called to find out about it, it was only then that they decided they would tell me what happened to the amount. When I requested for the refund because the credit card was fully paid I was told to go to small claims court for this. Whereas when they wanted their credit card repayment they harassed me with phone calls. So now they can’t simply go onto the system check under the account with the ref number I used as I also have the proof of payment that the amount went into their account. This was the 3rd horrible experience I had with FNB