1 reviews | Active since Apr 2017
Brenda Ngubeni
After not being able to get hold of FNB Forex all day yesterday, I finally get through today. Only to get through to Brenda Ngubeni; the rudest call center agent I've ever dealt with. I've had to deal with her a few times before and I'm surprised her attitude hasn't been dealt with yet.
Please could someone provide her with some telephone training? Her tone is always hostile and she doesn't understand the basics of asking a client to hold while waiting for her ever-slow system.
You guys are really dropping the ball with this kind of customer treatment. I really don't want to deal with Brenda ever again. If she answers my next call I'm asking for a different agent.
Good day Copley Sutton,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Copley Sutton,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)