Breach of the POPI ACT

On the 4th April 2024 I went to the Jabulani Mall branch to open a saving account. I specifically said to the consultant the the account should just be simple account where I can keep money aside. She comunicated as if she understood my request and will assit accordingly. I believed her a a representative of the bank little did I know, few day after that, when I received my credit report I was shocked to see that my score had decreased by 13 points only to find out that Keitumetse Mahuma (FNB consultant at Jabulani Mall branch) had done 2 ********, unauthorised enquiries for credit on my profile when I specifically did say that I was there for just a saving account and not applying for credit. Credit Enquiries which will be on my report for months. She has gone again the; Banks Code of Conduct - To obtain consent from the client. Employee Code on of Conduct - To conduct yourself in a professional and responsible manner TCF principal - I was not treated fairly and was mislead thinking that my information was safe and that it will not be misused. POPI ACT- legislation that safeguards the integrity and sensitivity of private information. She processed my personal private information ********ly beyond the scope of its intended use without my consent. Keitumetse's voilation of my privacy has greatly affect my credit score and my financial status which has set back the personal plans I have. Conducting a background check without explicit consent is prohibited under POPIA and must be conducted in compliance with the National Credit Act. I did not give any permission for a credit check as I was not there to request credit. On the 12 April 2024 I went back to the branch and immediately request to see the manager. I spoke to John Ntobela "manager" explaind the above and also showed him screen prints of the enquiries appearing of my credit report, he checked his laptop, he kept going out of the office as he said he is going to get clarity. After a few trips out of the office all he can say to me was that Keitumetse only did a "Marketing Consent" on my profile, I asked him then why are there 2 FNB Enquiries on my credit profile? He keep on saying "only a Marketing Consent was done on your profile" That is the only information, response I was given over and over again. I asked him why is FNB Marketing Consent appearing as 2 Enquiries on my credit profile and I still got the same answer from him which was "The consultant only did a Marketing consent on your profile" There was no attempt for him to try to mitigate the complaint. No solution. No action. No Empathy. The conversation with John felt like a cover up for the consultant as his conversation with Keitumetse and whoever he was confirming with was not dose in my presence. I am extremely dissatisfied, extremely upset and frustrated with the service I received from Keitumetse Mahuma (the consultant) and John Ntobela (the manager) who are both representative of FNB bank. Now my credit and financial status is affect by an ********, ******* process conducted with my private, personal information by Keitumetse and John had no solution as they do not care because it is not their information that was compromised.