Breach of CPA, NCA, TCF & Banks Act

I app**** for facilities with Amanda Gradwell at FNB's Business Banking Division in Nov 2016, in March 2017, the facilities were finally approved & during this time, I signed OTP's on properties binding me to agreements & the fact that I had approvals in place with FNB, it shouldn't have been an issue but surprisingly & shockingly, to date, I have not received the funds & so many promises were made by Amanda, her line manager, Bradwyn Booysen & even up to Natasha Fredericks, the Regional Manager but these promises were not honoured. My rights as a consumer were continuously violated & FNB's integrity compromised by these individuals. I am wanting to escalate this to the Ombudsman but require a Case Reference Number before I bring this into the public eye, exposing how I've been treated as a client & how I'v been financially held accountable because I couldn't pay Attorney & Seller Costs for trying to create further wealth.