Breach of contract followed by lack of communication from FNB (2nd complaint)

Good day, this is now the second time that I am writing this review as the issue was not resolved, See 1st review in brackets, (I app**** for a covid19 loan to cover my vehicle finance, personal loan and credit card as I work for Emperors palace and our business and salaries were severely affected by the government imposed lockdown. I renewed it around three months ago as my salary is still affected and it was approved. They however only paid the credit card and the vehicle finance and personal loan went into arrears. Once I noticed what had happened I contacted the call center on the 11th of September (almost three weeks ago) and I was told that they can see the problem and it will be escalated and fixed and I never heard from them again. After my call 1 installment was paid on the personal loan and 1 incorrectly debited from my check account. The vehicle finance account was however not paid. I then phoned in again last week and informed the agent that my vehicle finance account is still two months in arrears and my cheque account was incorrectly debited with 1 installment from the personal loan, again I was told that it will be escalated and fixed and I never heard from them again. Almost another week has gone by and the vehicle finance account is still in arrears and I still have not been reimbursed with the personal loans installment that was incorrectly debited from my cheque account and to make matters worse the finance house now refuses to make any sort of payment arrangement as the vehicle finance is two months in arrears. Please note that I have never missed a payment on the vehicle or the loan account and now the vehicle is about to go into a third months arrears as a result of this situation which means that this has now reached a very critical point. If FNB was not able to manage this situation they should have told me and I would have made another plan, I would never have allowed my accounts to go this far into arrears, please sort this out before the end of business on the 24th so that I can try to contact the finance house again and make a payment arrangement before the debit tries to run and the account goes further into arrears, Please contact me via e-mail, e-mail address is ***********, vehicle finance account number is **********2, personal loan account number is **********2, Covid-19 cashflow relief account number is **********856. Please help urgently!!!) After writing this review I was e-mailed by Bongani Khumalo who did nothing to resolve this matter and just informed me that he could not get hold of me, I have subsequently e-mailed him 4 times and tried phoning him numerous times and left messages for a call back but received no response. Fnb has now started debiting my account for the covid loan yet they it did not cover the car installments as per our contract meaning that I am paying for loan funds that was not received, this is a breach of contract and probably *******. This matter needs to be resolved asap, please contact me via e-mail as I do not have cellphone reception when in the office. My e-mail address is ***. please assist urgently