Branch unable to help verfiy my internet login -- see the visit the branch option.

<p>I only use FNB to be able to cash paypal $ and deposit in my ABSA account. I have no account or card with FNB. I am just using the portal to do the paypal transaction. </p> <p>I changed the pin/password thing using OTP to my cell phone. Now a message.</p> <p>You need your chip and PIN card verified at an ATM<br /> <br />For yourself or your business<br />Step 1.<br />At an FNB ATM select More<br />Step 2.<br />Select My Settings<br />Step 3.<br />Select Cellphone/Online Banking<br />Step 4.<br />Select Verify FNB App/Online Banking and follow the prompts<br />Alternatively, visit your nearest FNB branch for assistance.</p> <p>Since I dont have a card, I went to Lakeside Mall branch. The greeter at the door direct my to get a ticket, after I explained. After waiting I arrive at the counter for help and the help desk has no clue what I am asking. When I complained the greeter at the door direct me to a terminal so I could log on and show the message. I did verify my finger prints the message is still there. So I asked the greeter for a manager. He then decided he was a manager but went anyway to fetch another lady from the back who after trying to help wanted me to wait yet again for another consultant. I dont have time to wait while I visit all the employees till one might be able to help. Please can someone help me resolve this. It really cant be that difficult the system has worked for a few years without a card or account. </p>