CM
Charlotte M

1 reviews | Active since Jun 2014

09 Dec 2019, 12:36

Branch treatment

FNB Alberton staff and manager utterly rude. I went there to withdraw money from my account and l was treated like i run some ******** activity. Firstly they ask me "where did you get the money from?" the Teller asked with such rudeness telling me it won't be authorized if l do not bring enough proof that the money is indeed mine. I have never felt so belittled by a bank that l thought has my best interest at heart. I even joined their FNB law on call n moved my Funeral policies because l thought they can b re**** on. The manager just came from whever and said "Let me see the proof of payment for such a large amount of money in your bank account" up to this day, l am shocked and felt l should close the account but seeing all these reviews made me realize how unworthy it is to be with FNB considering l left Capitec thinking im moving in to better!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2019, 14:34
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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