Branch Manager - tell a customer you are going to listen to me i am the one who works for FNB - Not you!!

Dear FNB I would like to register the following complaint to your attention, and further note that I don’t appreciate the standard of service I have received at the branch. It is dreadful and human degrading especially that it was from the person who is appointed to safeguard the interest of the customers and bank. It is inadequate to receive that kind of treatment from the Branch Manager named Thotyelwa Rathulia, FNB ATTLYN - to further elaborate that “I am not going to listen to you, I work for FNB I know the policy and procedures” its uncalled for and somehow, I felt like I was degraded and adjudicated. She must be taken to the regional disciplinary committee for that adjudicated approach because I have read the policy documents regarding the easy zero account – termination of service- customer can at any given time terminate the service without notice, and its written there even on the website its there. So, like the organisation implements policy and procedures that obligates us as customers, however staff members apply their own branch discretion rules. It’s not fair. I phoned the customer contact centre they advised me that its possible to close the account and have the funds transferred immediately to the current account, so who was misleading me? Call centre or the branch? Or it was a way of being charged those transaction fees? There is no clause that states that the account will be closed in a month if a customer decides to terminate the service. I spoke to Sasha ref nr Rq*** who ascertain me that its possible to have the account closed and funds being made available immediately, but then the branch level utilises their own implemented inhouse procedures to subvert customers. This matter shouldn’t be overlooked because those funds were had to be used immediately. I am so disappointed.