SK
Smangele K

1 reviews | Active since Dec 2015

21 Dec 2015, 13:32

Branch deposit R1.65 per 100 but was charged R50

I do not understand the way in which u calculate your Bank charges , I called your client services but as usual the consultant could not explain in detail and make me understand , I therefore sent a complaint , I received a call from Christina Mtshali , even that lady failed to make me understand how do u send a schedule to a client that reads R 1.65 PER R 100 R 50 min but do the opposite. the lady then sent me the email below , which still does not make sense<br> \Please be advice that cash deposit is charged a min of R50 irrespective of the amount and a R1.65 per R100 e.g. <br> She was charged: <br> CASH DEPOSIT FEE 50.00- 11/02 due to this transaction done inside a branch CASH DEPOS MLUNGISI 500.00 50.00 10/07<br> FNB branch you are charged R1.65 per R100.00 and the minimum that the bank charges is R50.00. due to it being a branch transaction . ATM-ADT is cheaper"<br> <br> will some one competent enough give me a call so as to explain and make me understand how u go about calculating the bank charges and please that person better be prepared. """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2015, 08:52
Official
Hello KuneneMpendulo,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)