JM
Joseph M

1 reviews | Active since Jul 2015

14 Apr 2016, 09:19

Bramley ATM BP garage

I completed a moneygram transaction via the ATM in Bramley BP garage. That ATM has got fault. It did not print out the receipt. I need that receipt urgently. I had further went to balfour park seeking help and they referred me to Forex. I called and spoke to Brian. He was most explicity that there was no option to send the slip to me but he could read it. FNB should have records of these transactions. I need that slip otherwise i will go to a bank that keeps records. These ATM come highly recommended but i was disappointed yesterday. 9750ZAR is a lot of money. If you do not keep records one can actully move millions and you wont even see it. I need to feel safe with you otherwise i will walk. I hope you will be able to forward me the slip. I want nothing else beside the slip. I need that slip !!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Apr 2016, 10:12
Official
Hello jbmlambo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 905129.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)