TN
Tim N

1 reviews | Active since Jan 2011

01 Aug 2016, 14:25

Braindead Managers

<p>I am reopening a business account, and had to provide proof of residence. No problem - my Telkom Bill - Mr Tim Norris. Ah the Eastgate branch accepts that it is me, but now says, it does not say T Norris or Timothy Norris. Exactly how BRAINDEAD do managers have to be? No discretion, zero common sense. I have proved my residence - and the account is in my company name, not mine. It is unreal quite how robotic people are getting. I have spoken to Samantha Govender, an FNB Manager at the Business Call Centre at ********** .</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2016, 06:55
Official

Good day mmmmTim,

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you.

As per our telephone conversation yesterday I have escalated your email to a subject matter expert to provide some clarity regarding the document you submitted.

We will provide you with feedback as soon as a resolution is forthcoming.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

Best regards,