Brain drain FNB

Concern Regarding Credit Card Balance I contacted your customer service team today to query the balance on my credit card. I initially spoke with Nicolette and was later assisted by Moleboheng. My concern relates to the following: Current balance: R1,580 Available balance: R27,471 Credit limit: R30,000 Only one pending transaction: R678 No uncleared transactions Based on these figures, there appears to be a discrepancy, as the numbers do not align. This is a straightforward calculation, and I expected it to be addressed accordingly. However, the consultant insisted that everything was in order, which I respectfully disagreed with. I was then abruptly cut off from the conversation, leaving me feeling dismissed and treated as a problematic client. I believe it is critical that FNB staff are adequately trained to handle basic account queries and treat customers with respect and professionalism. This is unacceptable