IN
Ian N

1 reviews | Active since Aug 2016

29 Jun 2017, 09:02

Bounced Debit Orders... "conduct on your personal cheque account has deteriorated"

<p>Beware of FNB automated process on Debit Orders</p> <p>FNB bounced two debit orders even though I put money in my account before they returned the debit order, and then charged me R100-00 for the inconvenience. Two weeks later, the bounced debit order just happened to go through the same day that the bank debited my account for bank fees… Seems that bank fees takes preference over my debit order, and they returned that too…. And again R100-00 charge for the inconvenience.<br />All three debit orders were out of the norm activity on my account and the only way to plan for that is having a surplus balance in my account…</p> <p>And the kicker, they removing my overdraft due to deteriorated conduct… and what response have I had from FNB? Nothing… This is NOT service..</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2017, 09:31
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***